/* ML PSA v2 visual foundation — compact, calm and operational. */
:root {
  --bg:#f4f7fb; --surface:#fff; --surface-2:#f8fafc; --line:#e2e8f0; --line-2:#edf2f7;
  --ink:#172033; --muted:#667085; --quiet:#98a2b3; --nav:#1f2f6d; --nav-2:#172452;
  --accent:#438dce; --accent-dark:#2f70af; --accent-soft:#edf5fc;
  --ok:#2f855a; --warn:#b7791f; --danger:#c2413b;
  --shadow:0 1px 2px rgba(16,24,40,.04),0 8px 30px rgba(16,24,40,.045);
  --mono:"Cascadia Mono","SFMono-Regular",Consolas,"Liberation Mono",monospace;
  --sans:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  --rail:238px;
}
*{box-sizing:border-box} html,body{margin:0;min-height:100%} body{font:14px/1.5 var(--sans);color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased}
a{color:var(--accent);text-decoration:none} a:hover{text-decoration:none;color:var(--accent-dark)}
:focus-visible{outline:3px solid rgba(67,141,206,.22);outline-offset:2px;border-radius:5px}
.shell{display:flex;min-height:100vh}.rail{width:var(--rail);flex:0 0 var(--rail);height:100vh;position:sticky;top:0;display:flex;flex-direction:column;background:linear-gradient(180deg,var(--nav) 0%,var(--nav-2) 100%);color:#d0d5dd;border-right:1px solid rgba(255,255,255,.05)}
.brandmark{height:118px;display:flex;align-items:center;justify-content:center;margin:14px 14px 8px;padding:6px;border-radius:12px;background:#fff;overflow:hidden;box-shadow:0 10px 28px rgba(5,15,45,.22)}.brandmark:hover{background:#fff}.brand-logo{display:block;width:205px;height:106px;object-fit:cover;object-position:center}
.nav-label{padding:18px 18px 6px;color:#667085;font:600 9.5px var(--mono);text-transform:uppercase;letter-spacing:.13em}.rail nav{padding:0 10px}.rail nav a{display:flex;align-items:center;gap:10px;color:#b8c0cc;padding:9px 10px;margin:2px 0;border-radius:8px;font-size:13px;font-weight:500;transition:.12s ease}.rail nav a:hover{background:rgba(255,255,255,.055);color:#fff}.rail nav a.on{color:#fff;background:rgba(67,141,206,.2);box-shadow:inset 2px 0 0 #67abe5}.nav-dot{width:6px;height:6px;border-radius:999px;background:#6677a3}.rail nav a.on .nav-dot{background:#76b7ec;box-shadow:0 0 0 3px rgba(118,183,236,.13)}
.rail-foot{margin-top:auto;display:flex;align-items:center;gap:9px;padding:14px;border-top:1px solid rgba(255,255,255,.07)}.avatar{width:32px;height:32px;border-radius:9px;display:grid;place-items:center;background:#344054;color:#fff;font:700 12px var(--mono)}.rail-user{min-width:0;flex:1}.rail-user strong,.rail-user span{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.rail-user strong{font-size:12px;color:#f2f4f7}.rail-user span{font-size:10px;color:#98a2b3}.signout{color:#98a2b3;font-size:16px;padding:4px}.signout:hover{color:#fff}
.main{flex:1;min-width:0}.topbar{height:64px;padding:0 24px;display:flex;align-items:center;gap:18px;position:sticky;top:0;z-index:10;background:rgba(255,255,255,.92);backdrop-filter:blur(12px);border-bottom:1px solid var(--line)}.global-search{display:flex;align-items:center;gap:8px;flex:1;max-width:620px}.search-icon{font:20px var(--mono);color:#98a2b3}.global-search input{border:0!important;background:transparent!important;box-shadow:none!important;padding:9px 4px!important;font-size:13px!important}.top-actions{display:flex;gap:8px;margin-left:auto}.content{padding:24px 28px 42px;max-width:1540px;width:100%;margin:0 auto}
h1{font-size:24px;line-height:1.25;letter-spacing:-.025em;margin:0;color:#101828}h2{font-size:11px;font-family:var(--mono);text-transform:uppercase;letter-spacing:.1em;color:#667085;margin:0 0 10px}h3{font-size:14px;margin:0 0 7px}.eyebrow{font:600 10px var(--mono);text-transform:uppercase;letter-spacing:.13em;color:#98a2b3;margin-bottom:5px}.muted{color:var(--muted)}.num{font-family:var(--mono);font-variant-numeric:tabular-nums}.pagehead{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:18px}.pagehead p{margin:5px 0 0;color:var(--muted)}
.grid{display:grid;gap:16px}.g4{grid-template-columns:repeat(4,minmax(0,1fr))}.g2{grid-template-columns:minmax(0,2fr) minmax(280px,1fr)}.stack>*+*{margin-top:16px}.card,.stat,.filters{background:var(--surface);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow)}.card{overflow:hidden}.card>.hd{min-height:49px;padding:12px 15px;display:flex;align-items:center;justify-content:space-between;gap:10px;border-bottom:1px solid var(--line-2)}.card>.bd{padding:16px}.stat{padding:16px 17px;position:relative;overflow:hidden}.stat:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:#d0d5dd}.stat:nth-child(1):before{background:var(--accent)}.stat:nth-child(2):before{background:#d7a03f}.stat:nth-child(3):before{background:#7793b5}.stat:nth-child(4):before{background:#667085}.stat .k{font:600 10px var(--mono);text-transform:uppercase;letter-spacing:.09em;color:#7b8798}.stat .v{font:650 28px/1.2 var(--mono);letter-spacing:-.035em;margin:6px 0 3px;color:#101828}.stat .v.warn{color:var(--warn)}.stat .v.breach{color:var(--danger)}.stat .sub{font-size:11.5px;color:var(--muted)}
table{width:100%;border-collapse:collapse}th{padding:8px 11px;text-align:left;border-bottom:1px solid var(--line);background:#fbfcfe;color:#98a2b3;font:600 9.5px var(--mono);text-transform:uppercase;letter-spacing:.09em;white-space:nowrap}td{padding:10px 11px;border-bottom:1px solid var(--line-2);vertical-align:top}tbody tr:last-child td{border-bottom:0}tbody tr:hover{background:#fbfcff}td.tight,th.tight{width:1%;white-space:nowrap}.subject{font-weight:600;color:#243045}.subject a{color:#243045}.rowmeta{font-size:11.5px;color:#7b8798;margin-top:2px}
.attachment-table{overflow-x:auto}.attachment-file{display:flex;align-items:center;gap:10px;min-width:220px}.attachment-thumb{display:block;width:112px;height:72px;flex:0 0 112px;padding:3px;border:1px solid var(--line);border-radius:8px;background:var(--surface-2);overflow:hidden}.attachment-thumb:hover{border-color:#9ec7e8;background:var(--accent-soft)}.attachment-thumb img{display:block;width:100%;height:100%;object-fit:contain;border-radius:5px}.attachment-name{color:#243045;word-break:break-word}.attachment-actions{flex-wrap:nowrap}
.meter{height:5px;display:block;overflow:hidden;border-radius:999px;background:#edf1f5;min-width:90px}.meter i{height:100%;display:block;border-radius:inherit;background:var(--ok)}.meter.w i{background:var(--warn)}.meter.b i{background:var(--danger)}.meter.p i{background:repeating-linear-gradient(90deg,#98a2b3 0 4px,transparent 4px 7px)}.meter.done i{opacity:.35}.metercell{min-width:118px}.metercell+.metercell{margin-top:8px}.metercell .lab{display:flex;justify-content:space-between;margin-bottom:4px;color:#667085;font:10px var(--mono);font-variant-numeric:tabular-nums}.metercell .lab .b{color:var(--danger);font-weight:700}.metercell .lab .w{color:var(--warn)}
.chip{display:inline-flex;align-items:center;border:1px solid #d0d5dd;border-radius:999px;background:#fff;padding:2px 7px;color:#667085;font:600 9.5px var(--mono);text-transform:uppercase;letter-spacing:.04em;white-space:nowrap}.chip.p1{background:#fff1f0;border-color:#fecaca;color:#b42318}.chip.p2{background:#fff8e7;border-color:#f7d99a;color:#946200}.chip.p3{background:#f8fafc}.chip.p4{color:#98a2b3}.chip.s-new{background:var(--accent-soft);border-color:#bdd8ef;color:var(--accent-dark)}.chip.s-open{border-color:#9ec7e8;color:var(--accent-dark)}.chip.s-waiting_customer,.chip.s-waiting_vendor{background:#f4f6f8}.chip.s-resolved,.chip.s-closed{background:#edf8f1;border-color:#bee2ca;color:#26704c}
label{display:block;margin-bottom:4px;color:#7b8798;font:600 9.5px var(--mono);text-transform:uppercase;letter-spacing:.08em}input,select,textarea,button{font:inherit;color:var(--ink)}input[type=text],input[type=email],input[type=password],input[type=number],input[type=date],input[type=search],select,textarea{width:100%;padding:8px 10px;background:#fff;border:1px solid #d7dee8;border-radius:7px;outline:0;transition:.12s ease}input:focus,select:focus,textarea:focus{border-color:#75acdc;box-shadow:0 0 0 3px rgba(67,141,206,.12)}textarea{min-height:108px;resize:vertical;line-height:1.55}.field+.field{margin-top:12px}.row{display:flex;gap:10px;flex-wrap:wrap}.row>*{flex:1;min-width:130px}.check{display:flex;align-items:center;gap:7px;text-transform:none;letter-spacing:0;font:12px var(--sans);color:var(--muted)}.check input{width:auto}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 12px;border-radius:7px;border:1px solid var(--accent);background:var(--accent);color:#fff;cursor:pointer;font:600 11.5px var(--mono);letter-spacing:.01em;box-shadow:0 1px 2px rgba(16,24,40,.05)}.btn:hover{background:var(--accent-dark);color:#fff}.btn.ghost{background:#fff;color:#344054;border-color:#d7dee8}.btn.ghost:hover{background:#f8fafc;color:#101828}.btn.sm{padding:5px 9px;font-size:10.5px}.plus{font-size:16px;line-height:10px}.btnbar{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.filters{padding:11px 12px;margin-bottom:16px;display:flex;align-items:flex-end;gap:8px;flex-wrap:wrap;box-shadow:none}.filters .f{min-width:140px}.filters .f.grow{flex:1}
.thread{list-style:none;margin:0;padding:0}.thread li{padding:13px 15px;border-bottom:1px solid var(--line-2)}.thread li:last-child{border-bottom:0}.thread li.internal{background:#fffaf0}.thread .who{display:flex;justify-content:space-between;gap:10px;margin-bottom:5px;color:#7b8798;font:10.5px var(--mono)}.thread .who b{color:#344054}.thread .body{white-space:pre-wrap;word-break:break-word}.timeline{list-style:none;padding:0;margin:0;font:10.5px var(--mono)}.timeline li{display:flex;justify-content:space-between;gap:10px;padding:5px 0;border-bottom:1px dotted var(--line);color:#667085}.kv{display:grid;grid-template-columns:96px 1fr;gap:6px 10px;font-size:13px}.kv dt{padding-top:2px;color:#98a2b3;font:600 9.5px var(--mono);text-transform:uppercase;letter-spacing:.08em}.kv dd{margin:0}.tno{font:12px var(--mono);color:#98a2b3}
.empty{padding:30px 15px;text-align:center;color:#667085}.empty b{display:block;color:#344054;margin-bottom:3px}.banner{padding:10px 12px;margin-bottom:14px;border:1px solid #b7dfca;border-radius:8px;background:#edf9f2;color:#2f6f4e;font:11.5px var(--mono);word-break:break-word}.banner.err{border-color:#f2b8b5;background:#fff1f0;color:#a52a24}
.login{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at 20% 15%,#304785,var(--nav-2) 56%)}.login .box{width:min(400px,calc(100vw - 32px));padding:24px 30px 30px;background:#fff;border-radius:16px;border-top:4px solid var(--accent);box-shadow:0 24px 80px rgba(5,15,45,.35)}.login-brand{height:136px;display:flex;align-items:center;justify-content:center;overflow:hidden;margin:-4px 0 4px}.login-brand img{display:block;width:260px;height:135px;object-fit:cover;object-position:center}.login h1{font:700 15px var(--mono);letter-spacing:.05em;margin:0 0 6px}.login-intro{margin:0 0 20px;color:var(--muted);font-size:12px}
tr.editrow{display:none}tr.editrow:target{display:table-row}tr.editrow td{background:#f8fafc}
@media(max-width:1100px){.g4{grid-template-columns:repeat(2,1fr)}.g2{grid-template-columns:1fr}}
@media(max-width:760px){:root{--rail:100%}.shell{display:block}.rail{width:100%;height:auto;position:static}.brandmark{width:178px;height:92px;margin:10px 12px;padding:4px}.brand-logo{width:170px;height:88px}.nav-label{display:none}.rail nav{display:flex;overflow:auto;padding:6px 8px}.rail nav a{white-space:nowrap}.nav-dot{display:none}.rail-foot{display:none}.topbar{height:auto;padding:10px 12px;flex-wrap:wrap}.global-search{order:2;min-width:100%;max-width:none}.content{padding:16px 12px 32px}.g4{grid-template-columns:1fr}.top-actions{margin-left:auto}th.hide,td.hide{display:none}}
@media(prefers-reduced-motion:reduce){*{transition:none!important;scroll-behavior:auto!important}}


/* Customer help and restricted AI self-service. */
.help-grid{display:grid;grid-template-columns:minmax(300px,.85fr) minmax(380px,1.15fr);gap:16px;align-items:start}
.health-facts{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px 20px}.health-facts p{margin:0;min-width:0;overflow-wrap:anywhere}.health-facts a{overflow-wrap:normal}
.help-steps>div{display:flex;gap:12px;padding:10px 0;border-bottom:1px solid var(--line-2)}
.help-steps>div:last-child{border-bottom:0}.help-steps>b{width:28px;height:28px;display:grid;place-items:center;flex:0 0 28px;border-radius:999px;background:var(--accent-soft);color:var(--accent-dark);font:700 12px var(--mono)}
.help-steps span,.help-steps strong{display:block}.help-steps span{color:var(--muted)}.help-steps strong{color:var(--ink);margin-bottom:2px}
.common-fixes p{margin:0;padding:9px 0;border-bottom:1px solid var(--line-2)}.common-fixes p:last-child{border-bottom:0}.common-fixes strong,.common-fixes span{display:block}.common-fixes span{color:var(--muted);font-size:12px;margin-top:2px}
.ai-card textarea{min-height:130px}.ai-card button:disabled{opacity:.5;cursor:not-allowed}.ai-result{margin-top:18px;padding:16px;border:1px solid #bdd8ef;border-radius:10px;background:var(--accent-soft)}
.ai-answer{white-space:pre-wrap;line-height:1.65}.ai-ticket{margin-top:12px}
@media(max-width:920px){.help-grid{grid-template-columns:1fr}}
@media(max-width:1450px){.health-facts{grid-template-columns:1fr}}